Privacy Policy

The present Privacy Policy (the "Policy") describes the manner in which Nortonhost ("Nortonhost," "us," or "we") gathers, applies, and shares personally identifiable data and other confidential material that we obtain or that you supply whenever you browse Nortonhost's website (the "Website") or make use of Nortonhost's services (the "Services"). Honoring the privacy preferences of both our clients and those who visit the Website is a priority for us at Nortonhost. The moment you access the Website or take advantage of our Services, this Policy applies to you. The term "Personally Identifiable Information" or “PII” refers to data that, either on its own or in combination with other supplied details, makes it possible to pinpoint a particular person.

1. Categories of Data We Gather

a. Contact Information. As you browse the Website or register for the Services, Nortonhost may obtain particular contact details from you, including your given name and surname, the name of your organization, your city, state and zip code, email address, and telephone number (together, "Contact Information"). At the point of purchasing Services, you will need to supply further details that could include a credit card number or other banking or payment particulars ("Billing Information"). Nortonhost needs this data in order to confirm who you are, to open your company’s account, and to configure your Services. As a rule, both the Contact and the Billing Information will constitute PII.

b. Site Information. By means of cookies, web beacons and additional technical tools, Nortonhost may capture and study certain details regarding the way you and fellow visitors interact with the Website. Such technical details cover Internet Protocol (IP) addresses, browser data, and the websites you viewed both before and after ours, among other items. We might likewise log which Website pages you open and the amount of time you remain on each one. You are able to configure your browser to alert you about cookies or to refuse them; bear in mind, though, that some functions of our sites or services may stop working correctly or become unavailable should your browser be set to block cookies.

c. Service Information. So as to deliver Services to you and to enhance those Services, Nortonhost may gather data that you generate or furnish while using the Services (together, "Service Information"), such as order details, chat transcripts, email records and details about what you do across the various client areas of the Website. Service Information can encompass data that qualifies as PII. We rely on Service Information to promote our Services to you in a more individualized way.

d. Third Party Information. We might acquire details concerning you from additional sources and merge them with the Contact Information on your account. Nortonhost may put this merged data to use in order to strengthen our capacity to deliver Services to you, to make certain that we receive payment for Services, to publicize or market our business, and to customize offers, promotions, and the like. For example, should you share your email address with us, we may dispatch emails telling you about Nortonhost services, products, offers, promotions and partnerships. That third party data may contain information that is PII.

2. How the Gathered Information Is Used

2.1. Beyond the internal purposes outlined above, Nortonhost applies the information it gathers in the manners set out below:

a. We will rely on your Contact and Billing Information to grant you access to the Services you have ordered, together with support services, technical notices or notices regarding modifications to Nortonhost's usage policies. Nortonhost may additionally employ your Contact Information to deliver company news and marketing offers where the law allows it or where you have consented. Should you not be a Nortonhost customer, Nortonhost will apply your Contact Information solely for the purpose for which that information was supplied. For instance, if you have subscribed to receive product details from Nortonhost, we will use your Contact Information only to forward you that material.

b. Nortonhost keeps and makes use of Service Information for the purpose of carrying out business with you. The way Nortonhost handles the Service Information is further regulated by the agreement you sign with Nortonhost relating to the Services (the "Services Terms"). Kindly consult the Services Terms for the specific clauses addressing confidentiality and data protection. Should any inconsistency arise between this Policy and the Services Terms, the Services Terms will prevail.

c. Nortonhost may engage third party service providers to display advertisements for us throughout the Internet. While you browse other sites, these providers may record your IP address along with non-personally identifiable or de-identified data about your visits to the Site so that Nortonhost advertisements can be shown to you. This non-personally identifiable data is anonymous or de-identified and does not reveal your name, address, e-mail address or other personal details; nevertheless, such providers may capture your IP address.

d. The Website may give you chances to publish comments and identifying details, for example on the Nortonhost Blog. Whenever you contribute comments within a discussion, that content may become visible in public ways, including through search engines or other openly accessible platforms, and may be "crawled" or queried by third parties. Please refrain from posting anything you would not be at ease disclosing to the general public.

2.2. We give you our assurance that we handle your personal data exclusively on a lawful footing, meaning your personal data is collected and handled only:

a. When you place an order for our services – Nortonhost handles your personal data on a contractual basis;

b. When you set up a personal account on the Nortonhost Website, we handle your personal data so as to undertake steps ahead of forming a contract;

c. When you grant your consent for us to handle your personal data;

d. When the applicable laws require us to handle your personal data.

3. How Long Personal Data Is Kept

a. We process your personal data for as long as it remains necessary to deliver Services to you, but never for a shorter period than the applicable law requires us to process it. Where we process your personal data on the basis of your consent, we process and store it until the moment you revoke that consent.

b. We may hold onto your information even after it is no longer needed for delivering Services, in order to satisfy the law, deter fraud, settle disputes, fix problems and meet other legitimate obligations.

4. Sharing Of Information

a. Nortonhost relies on third party vendors to carry out particular business-related tasks. Such tasks include, for example, data storage services, database maintenance services and payment processing. Whenever Nortonhost brings in such third party vendors to perform services for it, Nortonhost will grant them access only to the PII that they require to fulfil their specific task. Every third party vendor is contractually obligated to keep that PII confidential and to refrain from using it for any purpose besides delivering services to Nortonhost.

b. Nortonhost may pass PII to organizations that Nortonhost controls or that are under common control with Nortonhost (each, an "Affiliate") in order to help Nortonhost deliver its Services to you. Should that happen, any such Affiliate will handle PII strictly within the limits this Policy permits.

The Nortonhost API makes it possible for users to hand PII straight to third party applications and services. Please note that once you register for the Nortonhost API, your PII may be shared with third parties in the way the Nortonhost API service envisions.

d. Nortonhost may reveal PII where the law compels it to or where it must meet a legal obligation, or where it sincerely believes that doing so is required to: (a) safeguard the rights or property of Nortonhost or (b) safeguard the property or safety of (i) those who use the Website or the Services or (ii) any third party. Whenever the law obliges Nortonhost to reveal any of your PII, we will make reasonable efforts to notify you of that disclosure requirement, unless a statute, subpoena or court or administrative order bars us from doing so. e. Nortonhost keeps the right to sell its business or assets. In the case of a corporate sale, merger, reorganization, dissolution or comparable event, PII may form part of the assets being transferred. You recognize that such transfers can take place, and that any party acquiring or succeeding Nortonhost may keep using your PII in line with this Policy.

e. Should we choose to work with advertisers to publicize our products and services, those advertisers and their advertising networks may need anonymised personal data in order to present relevant adverts to you and to others. We will never hand identifiable details about individuals to advertisers, yet we may supply them with aggregate figures about our users (for instance, we might tell them that 500 men aged under 30 clicked on their advertisement on a given day). We may further use such aggregate figures to assist our advertising partners in running a tailored and targeted campaign aimed at a subset of our users (for instance, women in USA). On occasion we may draw on personal data we have gathered from you so that our advertising partners can show their advertisement to their intended audience.

5. Security

Nortonhost keeps in place physical, electronic and procedural protections that meet industry standards and are built to shield the data we hold against loss, misuse, and unauthorized access. Whenever we send highly confidential details (for example a credit card number) across the Internet, we guard them with encryption, such as the Secure Socket Layer (SSL) protocol. Even so, no means of transmission and no manner of electronic storage is completely secure. We routinely test and upgrade our technology to better safeguard your data. Nonetheless, these measures cannot guarantee that our Website or the data stored while you use the Services is immune to hacking or free from any security breach. Nortonhost offers no warranty, guarantee, or representation that the Website or the Services are or will remain shielded from every virus, security threat or other vulnerability, or that your information will be secure at all times.

6. Links to External Sites

To make things easier for our visitors and customers, the Website may include links pointing to other sites, such as those of our partners or vendors, each governed by its own separate privacy policy. This Policy will not extend to your use of those other websites. Although we ordinarily aim to link solely to sites that uphold similarly high standards and a comparable regard for privacy, we bear no responsibility or liability for the content, products or services they offer, the independent actions they take, or the privacy and security practices those other independent sites apply. We urge you to raise questions and examine the relevant privacy policies on such other websites, services and applications so you understand how your information may be collected and used on these independent sites before you share information with third parties.

7. Privacy of Children

Nortonhost does not deliberately gather any personal information from children younger than 18. If you have not yet reached the age of 18, kindly do not submit any personal information by way of the Site. Should you have grounds to think that a child under 18 has supplied personal information to Nortonhost through the Site, please reach out to us and we will apply commercially reasonable efforts to erase that information.

8. Revisions, Questions and Complaints

a. You are able to amend or remove PII held in our database (including the Contact and Billing Information you have given us) by reaching us at [email protected]. When you remove information, we will preserve only those copies of it that we need in order to comply with governmental orders, settle disputes, fix problems, or enforce any agreement you have concluded with us.

b. You are entitled to raise a complaint concerning the manner in which your PII is stored or processed by getting in touch with us at [email protected]. Be aware, however, that if the storage of your PII is ended, continuing to provide you with services could become difficult or even impossible.

c. You may ask Nortonhost to supply you with a) the PII that Nortonhost holds about you, b) details about the sources from which your PII was obtained; c) details about why your PII is being kept; d) details about which recipients, if any, may have received information about your PII over the past year. In addition, you may put forward any questions or complaints about the storage and use of your PII by contacting us at [email protected]. The information you request will be furnished once your identity has been confirmed.

d. At your request you will be provided, in written form within 30 calendar days, with the information relating to your PII as described in item 7.3. You are entitled to obtain this information at no charge once per year.

e. If, after receiving your PII, you spot any discrepancies, you may send us a written request to have your PII revised. Once such a request is lodged, we will carry out the necessary corrections to your PII and(or) we will halt any data processing operations involving your PII, with the exception of PII storage, within 5 business days of your written notice.

f. If, after reviewing your PII, you establish that your PII is being processed unlawfully and(or) improperly, you have the right to submit a written request asking us to re-examine your PII. Once you lodge such a request we will erase all of your PII that is being processed unlawfully and(or) was obtained improperly, or we will cease any data processing operations involving such PII, with the exception of your PII storage, within 5 business days of your written notice.

g. You hold the right to ask for the erasure of your personal data or your account. Your personal data will be erased once we receive your request. We may, however, keep certain parts of your profile and other personal details so as to maintain records demonstrating the implementation of applicable laws. Your personal data will not be removed from our database if, upon receiving your request, we determine that:

- your personal data is still required to fulfil the purpose for which it was collected or processed;

- the consent you provided for processing your personal data has not been revoked;

- you objected to the processing of your personal data, yet such processing remains necessary owing to our legitimate interest;

- the processing of your personal data is governed by applicable national legislation.

- we need to process your personal data to establish, exercise or defend legal claims.

h. You hold the right to limit the processing of your personal data. Once such a limitation is in place, we will take no action beyond storing the personal data. You may restrict the processing of your personal data in any of the following situations:

- your personal data is inaccurate (in this case the processing actions will be limited for a period that lets us verify the accuracy of the personal data);

- your personal data is being processed unlawfully, but you do not wish to have your data deleted;

- your personal data is required to establish, exercise or defend legal claims.

- you have objected to the processing of your personal data. In this case the processing actions will be limited for a period that lets us verify whether our legitimate grounds outweigh yours.

i. You hold the right to data portability. The right to data portability means you are entitled to receive the information about your personal data, which you have given us, in a structured, commonly used and machine-readable format. Where it is technically feasible, and at your request, such data may be sent straight to another person you designate.

j. You may revoke your consent whenever you wish by reaching us through the contact details set out in paragraph 9 below.

k. Should you believe your rights have been infringed, you are free to approach the relevant data protection authority.

l. Nortonhost asks that anybody who has knowledge of a breach of its Terms of Service report it by emailing [email protected]. Notices regarding alleged copyright and trademark infringements ought to be sent by email to that same address and in writing to our corporate office. The address is: Nortonhost, Hong Kong. Nortonhost additionally runs operations in USA and Hong Kong.

9. Contact and Requests

a. You may lodge requests concerning the processing of your personal data through the following channels:

- via your personal account;

- by emailing your request to: [email protected];

b. We recognize you by means of the personal data you supplied to us at the time you registered for the Services. Whenever you make a request, be sure to include your personal details. Otherwise we will be unable to identify you correctly and to deliver the information you asked for or to carry out your request.

You can opt out of third party cookies here.