Nortonhost is looking for a Customer Support Representative who enjoys working with people and takes pride in giving clients a smooth, trustworthy experience. You will be the human face of Nortonhost for our customers — answering their questions, guiding them through their orders, and verifying their identity so that every account on our platform is genuine and compliant.
About Nortonhost
Nortonhost builds and operates a bare metal cloud platform for teams who care about raw performance and predictable infrastructure. We are obsessed with making data move faster and operations feel effortless, and we ship improvements relentlessly.
With customers spanning more than 140 countries, our footprint keeps growing. We are always glad to welcome driven, curious people who want to grow alongside the platform.
Day to day, you will:
Be the first point of contact for clients over live chat, email, and tickets — replying clearly, warmly, and on time
Process and follow up on internal orders, making sure each request is set up correctly and nothing slips through the cracks
Carry out KYC identity verification — reviewing customer documents, confirming details, and flagging anything that looks suspicious
Work closely with the sales, billing, and engineering teams to resolve client issues from start to finish
What you bring:
Confident, friendly written and spoken English
A genuine customer-first attitude and plenty of patience
Strong attention to detail – essential when checking orders and KYC documents
Willingness to cover day, evening, and weekend shift rotations
Comfort working with web dashboards, CRMs, and ticketing tools
Bonus points for:
Previous experience in customer support, account management, or another client-facing role
Familiarity with KYC, AML, or other compliance procedures
A basic understanding of cloud, hosting, or infrastructure products
An additional language alongside English
What you get:
An open, collaborative culture where your input actually shapes decisions
Flexible scheduling with the freedom to work fully remote or from our Hong Kong hub
Real room to grow your career as the company scales
Experienced teammates who have your back when the hard problems land
Extra time off – up to 10 additional vacation days each year
Small touches that make work nicer – team events, celebrations, and recognition for standout colleagues
A competitive hourly rate of $30 USD per hour, bonuses also available
Meaningful quarterly bonuses tied to revenue targets we consistently hit